Frequently Asked Questions<\/strong><\/h2>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” background_image=”https:\/\/www.dglearning.eu\/wp-content\/uploads\/2021\/09\/FAQ-background-V1.1.6.png” background_size=”contain” custom_margin=”-110px||||false|false” custom_padding=”0px||10px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” background_color=”rgba(255,255,255,0.8)” max_width=”400px” module_alignment=”left” custom_margin=”||||false|false” custom_padding=”20px||10px|20px|false|false” global_colors_info=”{}”]<\/p>\n
Account, profile and group<\/strong><\/h2>\n[\/et_pb_text][et_pb_accordion open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#f9f9f9″ icon_color=”#82d587″ _builder_version=”4.27.7″ _module_preset=”default” body_link_text_color=”#88aefa” hover_enabled=”0″ border_color_all=”#82d587″ global_colors_info=”{%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22,%22icon_color%22%93,%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%22body_link_text_color%22%93,%22gcid-aaf9a276-e313-43ea-b949-cfeb6bbfe4ea%22:%91%22body_link_text_color__hover%22%93}” body_link_text_color__hover_enabled=”on|hover” body_link_text_color__hover=”#6b6b6b” sticky_enabled=”0″][et_pb_accordion_item title=”Who can view my profile?” open=”on” _builder_version=”4.25.2″ _module_preset=”default” body_link_text_color=”gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21″ custom_margin=”10px||10px||false|false” global_colors_info=”{%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%22body_link_text_color%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93,%22gcid-aaf9a276-e313-43ea-b949-cfeb6bbfe4ea%22:%91%22body_link_text_color__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” body_link_text_color__hover_enabled=”on|hover” body_link_text_color__hover=”#6b6b6b”]<\/p>\n
All user profiles on DG-Learning are fully protected and hidden from visitors, guests, and other users of the website. Your profile is only visible to yourself and the administrators of DG-Learning.<\/p>\n
When editing your profile, you can choose whether to display your surname, work-related information, and additional details. These settings are entirely optional and can be changed at any time.<\/p>\n
The profiles of DG-Learning administrators and support staff are public. Feel free to take a look at the profile of:<\/p>\n
Jim de Winter<\/a> |<\/span> Glenn de Winter<\/a> |<\/span> DG-Learning Support<\/a><\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I receive my certificate?” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” border_color_all_last_edited=”off|desktop” global_colors_info=”{%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93,%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93}” border_color_all__hover_enabled=”on|desktop” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n
After successfully completing the training and passing the final test with a passing score of 70%, a certificate of participation will be issued. Success is guaranteed! Should the final test be completed with a failing score, the final test can be reset. This can be done until a satisfactory score is achieved. <\/span>After the final test, there is an immediate opportunity to view, download and print your certificate. Also, the certificate will be displayed on your profile in a widget and all certificates earned by you will be saved on the “Trainings” page in the “My Certificates” tab. Certificates are visible only to the user himself and possibly the group leader of the group to which the user has been added.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I create a group?” _builder_version=”4.27.7″ _module_preset=”default” body_link_text_color=”gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21″ custom_margin=”10px||10px||false|false” hover_enabled=”0″ border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%22body_link_text_color%22%93,%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off” sticky_enabled=”0″]<\/p>\n
Whether you already have an account or not, if you would like to create a group, you must first purchase a training course for the users in your group through <\/span> the Training<\/a> Shop.<\/p>\nDuring the checkout process, select <\/span>“Group” under the License option. You can also choose to enroll yourself in the training by selecting “Enroll me”.<\/p>\nIf this is your first group for that particular training, you do not need to select an existing group, as a new group will automatically be created for you. Finally, enter a name for your group and add the training to your shopping cart.<\/span><\/p>\nFor more detailed information about groups, click here<\/a>.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I create multiple groups for the same training?” _builder_version=”4.25.2″ _module_preset=”default” body_link_text_color=”gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21″ display_conditions=”W3siaWQiOiIzZmQ5MDM4Ny1kNGE0LTRlNTAtOTIzMi0wMTJiMmUxMzI1MzAiLCJjb25kaXRpb24iOiJ1c2VyUm9sZSIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoiaXMiLCJ1c2VyUm9sZXMiOlt7ImxhYmVsIjoiQWRtaW5pc3RyYXRvciIsInZhbHVlIjoiYWRtaW5pc3RyYXRvciJ9XSwidXNlcklkcyI6IlVzZXIgSURzIHNlcGFyYXRlZCBieSBjb21tYXMiLCJhZG1pbkxhYmVsIjoiVXNlciBSb2xlIiwiZW5hYmxlQ29uZGl0aW9uIjoib24ifSwib3BlcmF0b3IiOiJPUiJ9XQ==” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%22body_link_text_color%22%93,%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n
When you check “group” during your order, 4 options will appear; “group 1”, “group 2”, “group 3” and “group 4”. Select the additional group here. This can be up to a maximum of 4 groups per training (per product in “Training Shop”). Want multiple groups in the same training? Click here<\/a> and contact us!<\/p>\nFor more detailed information about groups, click here<\/a>.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Where can I view the progress and results of those enrolled in my group?” _builder_version=”4.20.0″ _module_preset=”default” display_conditions=”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” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n
Progress and results are displayed in 2 ways on the Group Management<\/a> page:<\/p>\n\n- Quiz Results: This overview shows each user’s score in % per quiz and the date with the time they completed the quiz. The answers given by the user and thereby the correct and incorrect answers per question are shown in a clear table. This also shows how long it took the user to complete the quiz question. Click here<\/a> to view screenshots.<\/span><\/li>\n
- Progress and Results: Progress and thereby results by group, training, user, status and start and end dates can also be seen at the bottom of the Group Management<\/a> page. By using the “filters” all results can be displayed and downloaded into a cvs file. Click here<\/a> to view a screenshot.<\/span><\/li>\n<\/ul>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”No longer able to access the group management page as a group leader?” _builder_version=”4.20.0″ _module_preset=”default” display_conditions=”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” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n
Did you have access to the Group Management<\/a> page as a group leader, but this page is no longer accessible? Then the expiration date of the training in your group may have passed. As a group leader, you should still have access to the Group Management<\/a> page after the group training has expired. Is this not possible? Contact us<\/a>. <\/p>\nHas the training not yet expired<\/span> in your group and you no longer have access to the group management page? Contact us<\/a>.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I delete my account?” _builder_version=”4.20.0″ _module_preset=”default” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n
If you want to permanently delete your account from DG-Learning.com, go to My Account menu -> ‘My Account’ -> ‘Account Settings’ -> ‘
\n Delete account<\/a>
\n<\/span>‘.<\/p>\n<\/em><\/h5>\nAttention! When deleting your account, all data will be deleted. This cannot be undone.<\/em><\/h5>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I delete a group?” _builder_version=”4.25.2″ _module_preset=”default” display_conditions=”W3siaWQiOiI5OGEwYTU5Mi1mZTk3LTRkMmItOTRkZi1hMjkyNzAzYTIzMTMiLCJjb25kaXRpb24iOiJ1c2VyUm9sZSIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoiaXMiLCJ1c2VyUm9sZXMiOlt7ImxhYmVsIjoiQWRtaW5pc3RyYXRvciIsInZhbHVlIjoiYWRtaW5pc3RyYXRvciJ9XSwidXNlcklkcyI6IlVzZXIgSURzIHNlcGFyYXRlZCBieSBjb21tYXMiLCJhZG1pbkxhYmVsIjoiVXNlciBSb2xlIiwiZW5hYmxlQ29uZGl0aW9uIjoib24ifSwib3BlcmF0b3IiOiJPUiJ9XQ==” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n
As a group member, you do not have the option to leave the group. Only group leaders are authorized to remove the group and group members.<\/p>\n
Any purchased group can be removed at any time by the group leader. Go to My Account menu -> ‘My Groups’ and go to the desired group. Then click on “Settings” and go to the “Delete” tab. Wait to remove the group until all group members have finished training and received their certificates. After deleting the group, the group leader and all group members will no longer have access to the trainings. This includes progress and results. Download it easily through Group Management<\/a> or My Purchased Group(s<\/a>).<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”To which users can I send a (private) message?” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n
A student added to a group can only send a private message to the group leader. The group leader can send a message against that to all group members, as long as he\/she is a group leader of active (not expired) group. After the expiration date of the training, it is no longer possible to send messages to the trainees and the group leader.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Not in use ” _builder_version=”4.20.0″ _module_preset=”default” display_conditions=”W3siaWQiOiJkOGRmMDNhMy1kMDNmLTQ1MjUtYWQyMC03NDJhYjM3MjRlMTYiLCJjb25kaXRpb24iOiJ1c2VyUm9sZSIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoiaXMiLCJ1c2VyUm9sZXMiOlt7ImxhYmVsIjoiQWRtaW5pc3RyYXRvciIsInZhbHVlIjoiYWRtaW5pc3RyYXRvciJ9XSwidXNlcklkcyI6IlVzZXIgSURzIHNlcGFyYXRlZCBieSBjb21tYXMiLCJhZG1pbkxhYmVsIjoiVXNlciBSb2xlIiwiZW5hYmxlQ29uZGl0aW9uIjoib24ifSwib3BlcmF0b3IiOiJPUiJ9XQ==” custom_padding=”||||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”][\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.16″ _module_preset=”default” background_color=”rgba(255,255,255,0.8)” max_width=”400px” module_alignment=”left” custom_margin=”70px||||false|false” custom_padding=”20px||10px|20px|false|false” global_colors_info=”{}”]<\/p>\n
Orders<\/strong><\/h2>\n[\/et_pb_text][et_pb_accordion open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#f9f9f9″ icon_color=”#82d587″ _builder_version=”4.20.0″ _module_preset=”default” body_link_text_color=”#88aefa” border_color_all=”#82d587″ global_colors_info=”{%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22,%22icon_color%22%93,%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%22body_link_text_color%22%93,%22gcid-aaf9a276-e313-43ea-b949-cfeb6bbfe4ea%22:%91%22body_link_text_color__hover%22%93}” body_link_text_color__hover_enabled=”on|hover” body_link_text_color__hover=”#6b6b6b”][et_pb_accordion_item title=”Did not receive order confirmation email” open=”on” _builder_version=”4.16″ _module_preset=”default” body_link_text_color=”gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21″ display_conditions=”W3siaWQiOiJmNzQ4NDM3Ni01ZTU5LTQ3OWItYTY2MC03NWVlZDY0MmVmYzUiLCJjb25kaXRpb24iOiJsb2dnZWRJblN0YXR1cyIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoibG9nZ2VkSW4iLCJhZG1pbkxhYmVsIjoiTG9nZ2VkIEluIFN0YXR1cyIsImVuYWJsZUNvbmRpdGlvbiI6Im9uIn0sIm9wZXJhdG9yIjoiT1IifV0=” custom_margin=”10px||10px||false|false” global_colors_info=”{%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%22body_link_text_color%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93,%22gcid-aaf9a276-e313-43ea-b949-cfeb6bbfe4ea%22:%91%22body_link_text_color__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” body_link_text_color__hover_enabled=”on|hover” body_link_text_color__hover=”#6b6b6b”]<\/p>\n
Didn’t receive a confirmation email of your order? This may take a while. Don’t forget to look in your spam folder. Within 24 hours you will receive a confirmation from us. If not, contact us<\/a>.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Ordering Training with Bank Transfer” _builder_version=”4.20.0″ _module_preset=”default” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” border_color_all_last_edited=”off|desktop” global_colors_info=”{%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93,%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93}” border_color_all__hover_enabled=”on|desktop” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n
If payment is processed via bank transfer, you have 30 days to complete payment. Your account is created immediately after placing the order. You will receive an email containing the Proforma invoice. This invoice contains our bank information. Training will be added within 24 hours of receipt of payment or order approval by DG-Learning. You will then receive an email confirming that the order has been completed.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Not in use” _builder_version=”4.16″ _module_preset=”default” body_link_text_color=”gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21″ display_conditions=”W3siaWQiOiJjYWE5MjVkNC1iYmY3LTQ2OGYtOWY3OC0zOGEzZmU2NmE0NTEiLCJjb25kaXRpb24iOiJ1c2VyUm9sZSIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoiaXMiLCJ1c2VyUm9sZXMiOlt7ImxhYmVsIjoiQWRtaW5pc3RyYXRvciIsInZhbHVlIjoiYWRtaW5pc3RyYXRvciJ9XSwidXNlcklkcyI6IlVzZXIgSURzIHNlcGFyYXRlZCBieSBjb21tYXMiLCJhZG1pbkxhYmVsIjoiVXNlciBSb2xlIiwiZW5hYmxlQ29uZGl0aW9uIjoib24ifSwib3BlcmF0b3IiOiJPUiJ9XQ==” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%22body_link_text_color%22%93,%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n
If you do not yet have an account or already have an account and want to create a group, you must first purchase training for the users of the group in the Training<\/a> Shop. During your order, under License: check “Group” and you can make the choice to also purchase the training for yourself by checking “Sign me up”. If this is your first group of this course, you do not need to choose a group and “group 1” will be checked by default. Finally, enter the name for your group and add the training to your shopping cart. Upon receipt of payment, the group will be created and you can add your users via Group Management<\/a>.<\/p>\nFor more detailed information about groups, click here<\/a>.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Not in use” _builder_version=”4.16″ _module_preset=”default” body_link_text_color=”gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21″ display_conditions=”W3siaWQiOiJhYmJjOTQ0My0zNmQxLTRjYjktOTc0MS04YjBjMzY3MzAyMDIiLCJjb25kaXRpb24iOiJ1c2VyUm9sZSIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoiaXMiLCJ1c2VyUm9sZXMiOlt7ImxhYmVsIjoiQWRtaW5pc3RyYXRvciIsInZhbHVlIjoiYWRtaW5pc3RyYXRvciJ9XSwidXNlcklkcyI6IlVzZXIgSURzIHNlcGFyYXRlZCBieSBjb21tYXMiLCJhZG1pbkxhYmVsIjoiVXNlciBSb2xlIiwiZW5hYmxlQ29uZGl0aW9uIjoib24ifSwib3BlcmF0b3IiOiJPUiJ9XQ==” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%22body_link_text_color%22%93,%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n
When you check “group” during your order, 4 options will appear; “group 1”, “group 2”, “group 3” and “group 4”. Select the additional group here. This can be up to a maximum of 4 groups per training (per product in “Training Shop”). Want multiple groups in the same training? Click here<\/a> and contact us!<\/p>\nFor more detailed information about groups, click here<\/a>.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Not in use” _builder_version=”4.16″ _module_preset=”default” display_conditions=”W3siaWQiOiI2OTE4MGZkNi00YjQwLTQyOWMtOTJiOS1jZDI1MmY2NTFjMDkiLCJjb25kaXRpb24iOiJ1c2VyUm9sZSIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoiaXMiLCJ1c2VyUm9sZXMiOlt7ImxhYmVsIjoiQWRtaW5pc3RyYXRvciIsInZhbHVlIjoiYWRtaW5pc3RyYXRvciJ9XSwidXNlcklkcyI6IlVzZXIgSURzIHNlcGFyYXRlZCBieSBjb21tYXMiLCJhZG1pbkxhYmVsIjoiVXNlciBSb2xlIiwiZW5hYmxlQ29uZGl0aW9uIjoib24ifSwib3BlcmF0b3IiOiJPUiJ9XQ==” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n
Progress and results are displayed in 2 ways on the Group Management<\/a> page:<\/p>\n\n- Quiz Results: This overview shows each user’s score in % per quiz and the date with the time they completed the quiz. The answers given by the user and thereby the correct and incorrect answers per question are shown in a clear table. This also shows how long it took the user to complete the quiz question.<\/span><\/li>\n
- Progress and Results: Progress and thereby results by group, training, user, status and start and end dates can also be seen at the bottom of the Group Management<\/a> page. By using the “filters” all results can be displayed and downloaded in a cvs file.<\/span><\/li>\n<\/ul>\n
[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text module_id=”training” _builder_version=”4.17.6″ _module_preset=”default” background_color=”rgba(255,255,255,0.8)” max_width=”400px” module_alignment=”left” display_conditions=”W3siaWQiOiJmMTNmYTVmNy1lNjg3LTQyZmUtYjVmMy1hMzNhNGQ1Mjc4MzkiLCJjb25kaXRpb24iOiJsb2dnZWRJblN0YXR1cyIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoibG9nZ2VkSW4iLCJhZG1pbkxhYmVsIjoiTG9nZ2VkIEluIFN0YXR1cyIsImVuYWJsZUNvbmRpdGlvbiI6Im9uIn0sIm9wZXJhdG9yIjoiT1IifV0=” custom_margin=”70px||||false|false” custom_padding=”20px||10px|20px|false|false” global_colors_info=”{}”]<\/p>\n
Training \/ course<\/strong><\/h2>\n[\/et_pb_text][et_pb_accordion open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#f9f9f9″ icon_color=”#82d587″ _builder_version=”4.21.0″ _module_preset=”default” body_link_text_color=”gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21″ display_conditions=”W3siaWQiOiIwYmI4NWE3Yi00MzNjLTQ1ZDYtYmRiMi1mODNlOGQ0ZTU1NmEiLCJjb25kaXRpb24iOiJsb2dnZWRJblN0YXR1cyIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoibG9nZ2VkSW4iLCJhZG1pbkxhYmVsIjoiTG9nZ2VkIEluIFN0YXR1cyIsImVuYWJsZUNvbmRpdGlvbiI6Im9uIn0sIm9wZXJhdG9yIjoiT1IifV0=” border_color_all=”#82d587″ global_colors_info=”{%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22,%22icon_color%22%93,%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%22body_link_text_color%22%93,%22gcid-aaf9a276-e313-43ea-b949-cfeb6bbfe4ea%22:%91%22body_link_text_color__hover%22%93}” body_link_text_color__hover_enabled=”on|hover” body_link_text_color__hover=”#6b6b6b”][et_pb_accordion_item title=”I cannot take the final test” open=”on” _builder_version=”4.17.6″ _module_preset=”default” body_link_text_color=”gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21″ display_conditions=”W10=” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%22body_link_text_color%22%93,%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f”]<\/p>\n
If you completed the final test with a failing score, you will not receive the certificate. When the results of the final test were posted, a button was displayed with “Reset.” Did you forget to click this one? If so, go to the “Preface” section of the “Final Test” module and then click “Reset.” If this still doesn’t work out? Click here<\/a> and contact us!<\/p>\nDid the final test never work out? Click here<\/a> and contact us!<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”No trainings found in account” _builder_version=”4.21.0″ _module_preset=”default” display_conditions=”W3siaWQiOiIwMmFkODE2OC1mYjQxLTRmMzMtYWVmNC05ZmQ4ZDNhZmE3ODIiLCJjb25kaXRpb24iOiJsb2dnZWRJblN0YXR1cyIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoibG9nZ2VkSW4iLCJhZG1pbkxhYmVsIjoiTG9nZ2VkIEluIFN0YXR1cyIsImVuYWJsZUNvbmRpdGlvbiI6Im9uIn0sIm9wZXJhdG9yIjoiT1IifV0=” custom_margin=”10px||10px||false|false” global_colors_info=”{%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%22body_link_text_color%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n
Is the training not added to your account after placing your order? The order may not be completed in our system yet. Did you receive an e-mail with the subject line “Your order has been completed”? If so, contact us<\/a>. If not, the payment may not have been received yet. Within 24 hours, the training will appear on your account.<\/p>\nNo training visible but registered for one? Then switch the website to English or Dutch.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”I am not progressing in the training \/ Quizzes are not working” _builder_version=”4.17.4″ _module_preset=”default” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” border_color_all_last_edited=”off|desktop” global_colors_info=”{%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93,%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93}” border_color_all__hover_enabled=”on|desktop” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n
If you have already started a workout, want to continue where you left off and the quizzes don’t start, it could be due to your browser cache. To solve this problem, empty\/wipe the cache. This can be done through the explanation below:<\/p>\n
<\/p>\n
Clear temporary internet files (browser cache)<\/strong><\/h2>\nThe browser cache is a repository where frequently used data is stored in order to then load websites for you faster. They are also called the temporary Internet files.<\/p>\n
There may be times when you still see an old page from a website that really shouldn’t be there anymore. Then the cause is often the browser cache.<\/p>\n
Below is a summary of the steps to perform for each browser to clear the browser cache:<\/p>\n
<\/p>\n
Clear cache in Microsoft Edge<\/strong><\/h3>\n\n- In Microsoft Edge, click on “Hub > History”<\/em><\/li>\n
- Select “Clear All History<\/em>.”<\/li>\n
- Check “Cookies and saved website data”<\/em> & “Cached data and files”<\/em> here.<\/li>\n
- Click on Delete<\/li>\n<\/ul>\n
<\/p>\n
Clear cache in Internet Explorer 9, 10 & 11<\/strong><\/h3>\n\n- In Internet Explorer, click on the cog icon (Options\/Options)<\/li>\n
- Click on Internet options<\/li>\n
- In this window, click Delete… (Delete…).<\/li>\n
- Check here what you wish to delete<\/li>\n
- Click Delete<\/li>\n<\/ul>\n
<\/p>\n
Clear cache in Internet Explorer 8<\/strong><\/h3>\n\n- In Internet Explorer, click Tools.<\/li>\n
- Click Delete Browsing History.<\/li>\n
- Check here what you wish to delete<\/li>\n
- Click Delete<\/li>\n<\/ul>\n
<\/p>\n
Clear cache Google Chrome<\/strong><\/h3>\n\n- Click on More
![\"More\"](\"https:\/\/lh3.googleusercontent.com\/oLoRPrHJd7m46sWijX6zBWnEnfslP62AxJSwt5Nj0bNbpaYHz2pyscExleiofsH2kQ=w36-h36\" "\\"More\\"")
at the top right.<\/li>\n - Click More utilities
![\"and](\"https:\/\/lh3.googleusercontent.com\/SaY5lqCwN7kppnS546l9ys-E2sZftTTIHjBrdV-WsGPIhGjaxcEXjfgdIfW_UNG7Sw0=w26-h36\" "\\"and")
“Clear browsing data.”<\/li>\n - Select a period at the top. If you want to delete everything, select “Unlimited.”<\/li>\n
- Click the check boxes next to “Cookies and other site data” and “Cached images and files.<\/li>\n
- Click on “Clear Data.”<\/li>\n<\/ul>\n
<\/p>\n
Clear cache in Mozilla Firefox 2.x to 11.x (Windows) <\/strong><\/h3>\n\n- In Mozilla Firefox, go to the Tools menu.<\/li>\n
- Select Options.<\/li>\n
- Under the “Private Data” heading, click the “Clear Now” button.<\/li>\n<\/ul>\n
<\/p>\n
Clear cache in Mozilla Firefox 12.x to current (Windows) <\/strong><\/h3>\n\n- In Mozilla Firefox, go to the orange “Firefox” button.<\/li>\n
- Go to the History menu.<\/li>\n
- Then click Clear Recent history….<\/li>\n
- Choose the things you want to delete and click Clear Now<\/li>\n<\/ul>\n
<\/p>\n
Clear cache in Mozilla Firefox (Mac OS)<\/strong><\/h3>\n\n- Go to the Firefox drop-down menu .<\/li>\n
- Click on “Preferences.”<\/li>\n
- Click on the “Privacy & Security” icon.<\/li>\n
- Select both cookies and buffered web content.<\/li>\n
- Click on “Delete<\/span>.<\/li>\n<\/ul>\n
<\/p>\n
Clear cache in Safari (Mac OS)<\/strong><\/h3>\n\n- Go to the Safari drop-down menu.<\/li>\n
- Select Preferences.<\/li>\n
- Click the “Advanced” icon in the top window.<\/li>\n
- Select “Show Develop menu in menu bar.”<\/li>\n
- Click on “Develop” in the menu bar of safari.<\/li>\n
- Click on “Empty caches.”<\/li>\n<\/ul>\n
Should this not solve the problem, please contact us at: Contact<\/a><\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Training expired but not yet completed” _builder_version=”4.17.4″ _module_preset=”default” body_link_text_color=”gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21″ display_conditions=”W3siaWQiOiI4YjhlZjYyNi1kYjhlLTRhYzAtYjczZC0yMTJkYzMyZTE1ODkiLCJjb25kaXRpb24iOiJsb2dnZWRJblN0YXR1cyIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoibG9nZ2VkSW4iLCJhZG1pbkxhYmVsIjoiTG9nZ2VkIEluIFN0YXR1cyIsImVuYWJsZUNvbmRpdGlvbiI6Im9uIn0sIm9wZXJhdG9yIjoiT1IifV0=” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%22body_link_text_color%22%93,%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n
If the training expiration date has passed but you or the enrolled users have not yet completed the training, you can request an extension. Click here<\/a> to contact us.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Not in use” _builder_version=”4.16″ _module_preset=”default” display_conditions=”W3siaWQiOiI2OTE4MGZkNi00YjQwLTQyOWMtOTJiOS1jZDI1MmY2NTFjMDkiLCJjb25kaXRpb24iOiJ1c2VyUm9sZSIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoiaXMiLCJ1c2VyUm9sZXMiOlt7ImxhYmVsIjoiQWRtaW5pc3RyYXRvciIsInZhbHVlIjoiYWRtaW5pc3RyYXRvciJ9XSwidXNlcklkcyI6IlVzZXIgSURzIHNlcGFyYXRlZCBieSBjb21tYXMiLCJhZG1pbkxhYmVsIjoiVXNlciBSb2xlIiwiZW5hYmxlQ29uZGl0aW9uIjoib24ifSwib3BlcmF0b3IiOiJPUiJ9XQ==” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n
Progress and results are displayed in 2 ways on the Group Management<\/a> page:<\/p>\n\n- Quiz Results: This overview shows each user’s score in % per quiz and the date with the time they completed the quiz. The answers given by the user and thereby the correct and incorrect answers per question are shown in a clear table. This also shows how long it took the user to complete the quiz question.<\/span><\/li>\n
- Progress and Results: Progress and thereby results by group, training, user, status and start and end dates can also be seen at the bottom of the Group Management<\/a> page. By using the “filters” all results can be displayed and downloaded in a cvs file.<\/span><\/li>\n<\/ul>\n
[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” link_text_color=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%93,%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22link_text_color%22%93,%22gcid-aaf9a276-e313-43ea-b949-cfeb6bbfe4ea%22:%91%22link_text_color__hover%22%93}” link_text_color__hover_enabled=”on|hover” link_text_color__hover=”#6b6b6b”]<\/p>\n
[\/et_pb_text][et_pb_accordion open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#f9f9f9″ icon_color=”#82d587″ _builder_version=”4.27.7″ _module_preset=”default” body_link_text_color=”#88aefa” hover_enabled=”0″ border_color_all=”#82d587″ global_colors_info=”{%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22,%22icon_color%22%93,%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%22body_link_text_color%22%93,%22gcid-aaf9a276-e313-43ea-b949-cfeb6bbfe4ea%22:%91%22body_link_text_color__hover%22%93}” body_link_text_color__hover_enabled=”on|hover” body_link_text_color__hover=”#6b6b6b” sticky_enabled=”0″][et_pb_accordion_item title=”Who can view my profile?” open=”on” _builder_version=”4.25.2″ _module_preset=”default” body_link_text_color=”gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21″ custom_margin=”10px||10px||false|false” global_colors_info=”{%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%22body_link_text_color%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93,%22gcid-aaf9a276-e313-43ea-b949-cfeb6bbfe4ea%22:%91%22body_link_text_color__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” body_link_text_color__hover_enabled=”on|hover” body_link_text_color__hover=”#6b6b6b”]<\/p>\n
All user profiles on DG-Learning are fully protected and hidden from visitors, guests, and other users of the website. Your profile is only visible to yourself and the administrators of DG-Learning.<\/p>\n
When editing your profile, you can choose whether to display your surname, work-related information, and additional details. These settings are entirely optional and can be changed at any time.<\/p>\n
The profiles of DG-Learning administrators and support staff are public. Feel free to take a look at the profile of:<\/p>\n
Jim de Winter<\/a> |<\/span> Glenn de Winter<\/a> |<\/span> DG-Learning Support<\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I receive my certificate?” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” border_color_all_last_edited=”off|desktop” global_colors_info=”{%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93,%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93}” border_color_all__hover_enabled=”on|desktop” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n After successfully completing the training and passing the final test with a passing score of 70%, a certificate of participation will be issued. Success is guaranteed! Should the final test be completed with a failing score, the final test can be reset. This can be done until a satisfactory score is achieved. <\/span>After the final test, there is an immediate opportunity to view, download and print your certificate. Also, the certificate will be displayed on your profile in a widget and all certificates earned by you will be saved on the “Trainings” page in the “My Certificates” tab. Certificates are visible only to the user himself and possibly the group leader of the group to which the user has been added.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I create a group?” _builder_version=”4.27.7″ _module_preset=”default” body_link_text_color=”gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21″ custom_margin=”10px||10px||false|false” hover_enabled=”0″ border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%22body_link_text_color%22%93,%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off” sticky_enabled=”0″]<\/p>\n Whether you already have an account or not, if you would like to create a group, you must first purchase a training course for the users in your group through <\/span> the Training<\/a> Shop.<\/p>\n During the checkout process, select <\/span>“Group” under the License option. You can also choose to enroll yourself in the training by selecting “Enroll me”.<\/p>\n If this is your first group for that particular training, you do not need to select an existing group, as a new group will automatically be created for you. Finally, enter a name for your group and add the training to your shopping cart.<\/span><\/p>\n For more detailed information about groups, click here<\/a>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I create multiple groups for the same training?” _builder_version=”4.25.2″ _module_preset=”default” body_link_text_color=”gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21″ display_conditions=”W3siaWQiOiIzZmQ5MDM4Ny1kNGE0LTRlNTAtOTIzMi0wMTJiMmUxMzI1MzAiLCJjb25kaXRpb24iOiJ1c2VyUm9sZSIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoiaXMiLCJ1c2VyUm9sZXMiOlt7ImxhYmVsIjoiQWRtaW5pc3RyYXRvciIsInZhbHVlIjoiYWRtaW5pc3RyYXRvciJ9XSwidXNlcklkcyI6IlVzZXIgSURzIHNlcGFyYXRlZCBieSBjb21tYXMiLCJhZG1pbkxhYmVsIjoiVXNlciBSb2xlIiwiZW5hYmxlQ29uZGl0aW9uIjoib24ifSwib3BlcmF0b3IiOiJPUiJ9XQ==” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%22body_link_text_color%22%93,%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n When you check “group” during your order, 4 options will appear; “group 1”, “group 2”, “group 3” and “group 4”. Select the additional group here. This can be up to a maximum of 4 groups per training (per product in “Training Shop”). Want multiple groups in the same training? Click here<\/a> and contact us!<\/p>\n For more detailed information about groups, click here<\/a>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Where can I view the progress and results of those enrolled in my group?” _builder_version=”4.20.0″ _module_preset=”default” display_conditions=”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” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n Progress and results are displayed in 2 ways on the Group Management<\/a> page:<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”No longer able to access the group management page as a group leader?” _builder_version=”4.20.0″ _module_preset=”default” display_conditions=”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” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n Did you have access to the Group Management<\/a> page as a group leader, but this page is no longer accessible? Then the expiration date of the training in your group may have passed. As a group leader, you should still have access to the Group Management<\/a> page after the group training has expired. Is this not possible? Contact us<\/a>. <\/p>\n Has the training not yet expired<\/span> in your group and you no longer have access to the group management page? Contact us<\/a>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I delete my account?” _builder_version=”4.20.0″ _module_preset=”default” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n If you want to permanently delete your account from DG-Learning.com, go to My Account menu -> ‘My Account’ -> ‘Account Settings’ -> ‘ [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I delete a group?” _builder_version=”4.25.2″ _module_preset=”default” display_conditions=”W3siaWQiOiI5OGEwYTU5Mi1mZTk3LTRkMmItOTRkZi1hMjkyNzAzYTIzMTMiLCJjb25kaXRpb24iOiJ1c2VyUm9sZSIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoiaXMiLCJ1c2VyUm9sZXMiOlt7ImxhYmVsIjoiQWRtaW5pc3RyYXRvciIsInZhbHVlIjoiYWRtaW5pc3RyYXRvciJ9XSwidXNlcklkcyI6IlVzZXIgSURzIHNlcGFyYXRlZCBieSBjb21tYXMiLCJhZG1pbkxhYmVsIjoiVXNlciBSb2xlIiwiZW5hYmxlQ29uZGl0aW9uIjoib24ifSwib3BlcmF0b3IiOiJPUiJ9XQ==” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n As a group member, you do not have the option to leave the group. Only group leaders are authorized to remove the group and group members.<\/p>\n Any purchased group can be removed at any time by the group leader. Go to My Account menu -> ‘My Groups’ and go to the desired group. Then click on “Settings” and go to the “Delete” tab. Wait to remove the group until all group members have finished training and received their certificates. After deleting the group, the group leader and all group members will no longer have access to the trainings. This includes progress and results. Download it easily through Group Management<\/a> or My Purchased Group(s<\/a>).<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”To which users can I send a (private) message?” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n A student added to a group can only send a private message to the group leader. The group leader can send a message against that to all group members, as long as he\/she is a group leader of active (not expired) group. After the expiration date of the training, it is no longer possible to send messages to the trainees and the group leader.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Not in use ” _builder_version=”4.20.0″ _module_preset=”default” display_conditions=”W3siaWQiOiJkOGRmMDNhMy1kMDNmLTQ1MjUtYWQyMC03NDJhYjM3MjRlMTYiLCJjb25kaXRpb24iOiJ1c2VyUm9sZSIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoiaXMiLCJ1c2VyUm9sZXMiOlt7ImxhYmVsIjoiQWRtaW5pc3RyYXRvciIsInZhbHVlIjoiYWRtaW5pc3RyYXRvciJ9XSwidXNlcklkcyI6IlVzZXIgSURzIHNlcGFyYXRlZCBieSBjb21tYXMiLCJhZG1pbkxhYmVsIjoiVXNlciBSb2xlIiwiZW5hYmxlQ29uZGl0aW9uIjoib24ifSwib3BlcmF0b3IiOiJPUiJ9XQ==” custom_padding=”||||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”][\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.16″ _module_preset=”default” background_color=”rgba(255,255,255,0.8)” max_width=”400px” module_alignment=”left” custom_margin=”70px||||false|false” custom_padding=”20px||10px|20px|false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#f9f9f9″ icon_color=”#82d587″ _builder_version=”4.20.0″ _module_preset=”default” body_link_text_color=”#88aefa” border_color_all=”#82d587″ global_colors_info=”{%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22,%22icon_color%22%93,%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%22body_link_text_color%22%93,%22gcid-aaf9a276-e313-43ea-b949-cfeb6bbfe4ea%22:%91%22body_link_text_color__hover%22%93}” body_link_text_color__hover_enabled=”on|hover” body_link_text_color__hover=”#6b6b6b”][et_pb_accordion_item title=”Did not receive order confirmation email” open=”on” _builder_version=”4.16″ _module_preset=”default” body_link_text_color=”gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21″ display_conditions=”W3siaWQiOiJmNzQ4NDM3Ni01ZTU5LTQ3OWItYTY2MC03NWVlZDY0MmVmYzUiLCJjb25kaXRpb24iOiJsb2dnZWRJblN0YXR1cyIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoibG9nZ2VkSW4iLCJhZG1pbkxhYmVsIjoiTG9nZ2VkIEluIFN0YXR1cyIsImVuYWJsZUNvbmRpdGlvbiI6Im9uIn0sIm9wZXJhdG9yIjoiT1IifV0=” custom_margin=”10px||10px||false|false” global_colors_info=”{%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%22body_link_text_color%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93,%22gcid-aaf9a276-e313-43ea-b949-cfeb6bbfe4ea%22:%91%22body_link_text_color__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” body_link_text_color__hover_enabled=”on|hover” body_link_text_color__hover=”#6b6b6b”]<\/p>\n Didn’t receive a confirmation email of your order? This may take a while. Don’t forget to look in your spam folder. Within 24 hours you will receive a confirmation from us. If not, contact us<\/a>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Ordering Training with Bank Transfer” _builder_version=”4.20.0″ _module_preset=”default” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” border_color_all_last_edited=”off|desktop” global_colors_info=”{%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93,%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93}” border_color_all__hover_enabled=”on|desktop” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n If payment is processed via bank transfer, you have 30 days to complete payment. Your account is created immediately after placing the order. You will receive an email containing the Proforma invoice. This invoice contains our bank information. Training will be added within 24 hours of receipt of payment or order approval by DG-Learning. You will then receive an email confirming that the order has been completed.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Not in use” _builder_version=”4.16″ _module_preset=”default” body_link_text_color=”gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21″ display_conditions=”W3siaWQiOiJjYWE5MjVkNC1iYmY3LTQ2OGYtOWY3OC0zOGEzZmU2NmE0NTEiLCJjb25kaXRpb24iOiJ1c2VyUm9sZSIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoiaXMiLCJ1c2VyUm9sZXMiOlt7ImxhYmVsIjoiQWRtaW5pc3RyYXRvciIsInZhbHVlIjoiYWRtaW5pc3RyYXRvciJ9XSwidXNlcklkcyI6IlVzZXIgSURzIHNlcGFyYXRlZCBieSBjb21tYXMiLCJhZG1pbkxhYmVsIjoiVXNlciBSb2xlIiwiZW5hYmxlQ29uZGl0aW9uIjoib24ifSwib3BlcmF0b3IiOiJPUiJ9XQ==” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%22body_link_text_color%22%93,%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n If you do not yet have an account or already have an account and want to create a group, you must first purchase training for the users of the group in the Training<\/a> Shop. During your order, under License: check “Group” and you can make the choice to also purchase the training for yourself by checking “Sign me up”. If this is your first group of this course, you do not need to choose a group and “group 1” will be checked by default. Finally, enter the name for your group and add the training to your shopping cart. Upon receipt of payment, the group will be created and you can add your users via Group Management<\/a>.<\/p>\n For more detailed information about groups, click here<\/a>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Not in use” _builder_version=”4.16″ _module_preset=”default” body_link_text_color=”gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21″ display_conditions=”W3siaWQiOiJhYmJjOTQ0My0zNmQxLTRjYjktOTc0MS04YjBjMzY3MzAyMDIiLCJjb25kaXRpb24iOiJ1c2VyUm9sZSIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoiaXMiLCJ1c2VyUm9sZXMiOlt7ImxhYmVsIjoiQWRtaW5pc3RyYXRvciIsInZhbHVlIjoiYWRtaW5pc3RyYXRvciJ9XSwidXNlcklkcyI6IlVzZXIgSURzIHNlcGFyYXRlZCBieSBjb21tYXMiLCJhZG1pbkxhYmVsIjoiVXNlciBSb2xlIiwiZW5hYmxlQ29uZGl0aW9uIjoib24ifSwib3BlcmF0b3IiOiJPUiJ9XQ==” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%22body_link_text_color%22%93,%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n When you check “group” during your order, 4 options will appear; “group 1”, “group 2”, “group 3” and “group 4”. Select the additional group here. This can be up to a maximum of 4 groups per training (per product in “Training Shop”). Want multiple groups in the same training? Click here<\/a> and contact us!<\/p>\n For more detailed information about groups, click here<\/a>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Not in use” _builder_version=”4.16″ _module_preset=”default” display_conditions=”W3siaWQiOiI2OTE4MGZkNi00YjQwLTQyOWMtOTJiOS1jZDI1MmY2NTFjMDkiLCJjb25kaXRpb24iOiJ1c2VyUm9sZSIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoiaXMiLCJ1c2VyUm9sZXMiOlt7ImxhYmVsIjoiQWRtaW5pc3RyYXRvciIsInZhbHVlIjoiYWRtaW5pc3RyYXRvciJ9XSwidXNlcklkcyI6IlVzZXIgSURzIHNlcGFyYXRlZCBieSBjb21tYXMiLCJhZG1pbkxhYmVsIjoiVXNlciBSb2xlIiwiZW5hYmxlQ29uZGl0aW9uIjoib24ifSwib3BlcmF0b3IiOiJPUiJ9XQ==” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n Progress and results are displayed in 2 ways on the Group Management<\/a> page:<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text module_id=”training” _builder_version=”4.17.6″ _module_preset=”default” background_color=”rgba(255,255,255,0.8)” max_width=”400px” module_alignment=”left” display_conditions=”W3siaWQiOiJmMTNmYTVmNy1lNjg3LTQyZmUtYjVmMy1hMzNhNGQ1Mjc4MzkiLCJjb25kaXRpb24iOiJsb2dnZWRJblN0YXR1cyIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoibG9nZ2VkSW4iLCJhZG1pbkxhYmVsIjoiTG9nZ2VkIEluIFN0YXR1cyIsImVuYWJsZUNvbmRpdGlvbiI6Im9uIn0sIm9wZXJhdG9yIjoiT1IifV0=” custom_margin=”70px||||false|false” custom_padding=”20px||10px|20px|false|false” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#f9f9f9″ icon_color=”#82d587″ _builder_version=”4.21.0″ _module_preset=”default” body_link_text_color=”gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21″ display_conditions=”W3siaWQiOiIwYmI4NWE3Yi00MzNjLTQ1ZDYtYmRiMi1mODNlOGQ0ZTU1NmEiLCJjb25kaXRpb24iOiJsb2dnZWRJblN0YXR1cyIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoibG9nZ2VkSW4iLCJhZG1pbkxhYmVsIjoiTG9nZ2VkIEluIFN0YXR1cyIsImVuYWJsZUNvbmRpdGlvbiI6Im9uIn0sIm9wZXJhdG9yIjoiT1IifV0=” border_color_all=”#82d587″ global_colors_info=”{%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22,%22icon_color%22%93,%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%22body_link_text_color%22%93,%22gcid-aaf9a276-e313-43ea-b949-cfeb6bbfe4ea%22:%91%22body_link_text_color__hover%22%93}” body_link_text_color__hover_enabled=”on|hover” body_link_text_color__hover=”#6b6b6b”][et_pb_accordion_item title=”I cannot take the final test” open=”on” _builder_version=”4.17.6″ _module_preset=”default” body_link_text_color=”gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21″ display_conditions=”W10=” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%22body_link_text_color%22%93,%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f”]<\/p>\n If you completed the final test with a failing score, you will not receive the certificate. When the results of the final test were posted, a button was displayed with “Reset.” Did you forget to click this one? If so, go to the “Preface” section of the “Final Test” module and then click “Reset.” If this still doesn’t work out? Click here<\/a> and contact us!<\/p>\n Did the final test never work out? Click here<\/a> and contact us!<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”No trainings found in account” _builder_version=”4.21.0″ _module_preset=”default” display_conditions=”W3siaWQiOiIwMmFkODE2OC1mYjQxLTRmMzMtYWVmNC05ZmQ4ZDNhZmE3ODIiLCJjb25kaXRpb24iOiJsb2dnZWRJblN0YXR1cyIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoibG9nZ2VkSW4iLCJhZG1pbkxhYmVsIjoiTG9nZ2VkIEluIFN0YXR1cyIsImVuYWJsZUNvbmRpdGlvbiI6Im9uIn0sIm9wZXJhdG9yIjoiT1IifV0=” custom_margin=”10px||10px||false|false” global_colors_info=”{%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%22body_link_text_color%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n Is the training not added to your account after placing your order? The order may not be completed in our system yet. Did you receive an e-mail with the subject line “Your order has been completed”? If so, contact us<\/a>. If not, the payment may not have been received yet. Within 24 hours, the training will appear on your account.<\/p>\n No training visible but registered for one? Then switch the website to English or Dutch.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I am not progressing in the training \/ Quizzes are not working” _builder_version=”4.17.4″ _module_preset=”default” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” border_color_all_last_edited=”off|desktop” global_colors_info=”{%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93,%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93}” border_color_all__hover_enabled=”on|desktop” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n If you have already started a workout, want to continue where you left off and the quizzes don’t start, it could be due to your browser cache. To solve this problem, empty\/wipe the cache. This can be done through the explanation below:<\/p>\n <\/p>\n The browser cache is a repository where frequently used data is stored in order to then load websites for you faster. They are also called the temporary Internet files.<\/p>\n There may be times when you still see an old page from a website that really shouldn’t be there anymore. Then the cause is often the browser cache.<\/p>\n Below is a summary of the steps to perform for each browser to clear the browser cache:<\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n Should this not solve the problem, please contact us at: Contact<\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Training expired but not yet completed” _builder_version=”4.17.4″ _module_preset=”default” body_link_text_color=”gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21″ display_conditions=”W3siaWQiOiI4YjhlZjYyNi1kYjhlLTRhYzAtYjczZC0yMTJkYzMyZTE1ODkiLCJjb25kaXRpb24iOiJsb2dnZWRJblN0YXR1cyIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoibG9nZ2VkSW4iLCJhZG1pbkxhYmVsIjoiTG9nZ2VkIEluIFN0YXR1cyIsImVuYWJsZUNvbmRpdGlvbiI6Im9uIn0sIm9wZXJhdG9yIjoiT1IifV0=” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%22body_link_text_color%22%93,%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n If the training expiration date has passed but you or the enrolled users have not yet completed the training, you can request an extension. Click here<\/a> to contact us.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Not in use” _builder_version=”4.16″ _module_preset=”default” display_conditions=”W3siaWQiOiI2OTE4MGZkNi00YjQwLTQyOWMtOTJiOS1jZDI1MmY2NTFjMDkiLCJjb25kaXRpb24iOiJ1c2VyUm9sZSIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoiaXMiLCJ1c2VyUm9sZXMiOlt7ImxhYmVsIjoiQWRtaW5pc3RyYXRvciIsInZhbHVlIjoiYWRtaW5pc3RyYXRvciJ9XSwidXNlcklkcyI6IlVzZXIgSURzIHNlcGFyYXRlZCBieSBjb21tYXMiLCJhZG1pbkxhYmVsIjoiVXNlciBSb2xlIiwiZW5hYmxlQ29uZGl0aW9uIjoib24ifSwib3BlcmF0b3IiOiJPUiJ9XQ==” custom_margin=”10px||10px||false|false” border_color_all=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22border_color_all%22%93,%22gcid-377b5937-9d89-45f9-8df4-267b7438c0d6%22:%91%22border_color_all__hover%22%93}” border_color_all__hover_enabled=”on|hover” border_color_all__hover=”#6bb16f” open=”off”]<\/p>\n Progress and results are displayed in 2 ways on the Group Management<\/a> page:<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” link_text_color=”gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe” global_colors_info=”{%22gcid-4dc17add-dc03-4d1d-9e2b-135eee5ecc21%22:%91%93,%22gcid-ba4cf6d0-6bc4-4b2a-9183-5039277e45fe%22:%91%22link_text_color%22%93,%22gcid-aaf9a276-e313-43ea-b949-cfeb6bbfe4ea%22:%91%22link_text_color__hover%22%93}” link_text_color__hover_enabled=”on|hover” link_text_color__hover=”#6b6b6b”]<\/p>\n\n
\n Delete account<\/a>
\n<\/span>‘.<\/p>\n<\/em><\/h5>\n
Attention! When deleting your account, all data will be deleted. This cannot be undone.<\/em><\/h5>\n
Orders<\/strong><\/h2>\n
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Training \/ course<\/strong><\/h2>\n
Clear temporary internet files (browser cache)<\/strong><\/h2>\n
Clear cache in Microsoft Edge<\/strong><\/h3>\n
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Clear cache in Internet Explorer 9, 10 & 11<\/strong><\/h3>\n
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Clear cache in Internet Explorer 8<\/strong><\/h3>\n
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Clear cache Google Chrome<\/strong><\/h3>\n
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Clear cache in Mozilla Firefox 2.x to 11.x (Windows) <\/strong><\/h3>\n
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Clear cache in Mozilla Firefox 12.x to current (Windows) <\/strong><\/h3>\n
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Clear cache in Mozilla Firefox (Mac OS)<\/strong><\/h3>\n
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Clear cache in Safari (Mac OS)<\/strong><\/h3>\n
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