FAQ
Frequently Asked Questions
Account, profile and group
Who can view my profile?
All user profiles on DG-Learning are fully protected and hidden from visitors, guests, and other users of the website. Your profile is only visible to yourself and the administrators of DG-Learning.
When editing your profile, you can choose whether to display your surname, work-related information, and additional details. These settings are entirely optional and can be changed at any time.
The profiles of DG-Learning administrators and support staff are public. Feel free to take a look at the profile of:
How do I receive my certificate?
After successfully completing the training and passing the final test with a passing score of 70%, a certificate of participation will be issued. Success is guaranteed! Should the final test be completed with a failing score, the final test can be reset. This can be done until a satisfactory score is achieved. After the final test, there is an immediate opportunity to view, download and print your certificate. Also, the certificate will be displayed on your profile in a widget and all certificates earned by you will be saved on the “Trainings” page in the “My Certificates” tab. Certificates are visible only to the user himself and possibly the group leader of the group to which the user has been added.
How do I create a group?
Whether you already have an account or not, if you would like to create a group, you must first purchase a training course for the users in your group through the Training Shop.
During the checkout process, select “Group” under the License option. You can also choose to enroll yourself in the training by selecting “Enroll me”.
If this is your first group for that particular training, you do not need to select an existing group, as a new group will automatically be created for you. Finally, enter a name for your group and add the training to your shopping cart.
For more detailed information about groups, click here.
Where can I view the progress and results of those enrolled in my group?
Progress and results are displayed in 2 ways on the Group Management page:
- Quiz Results: This overview shows each user’s score in % per quiz and the date with the time they completed the quiz. The answers given by the user and thereby the correct and incorrect answers per question are shown in a clear table. This also shows how long it took the user to complete the quiz question. Click here to view screenshots.
- Progress and Results: Progress and thereby results by group, training, user, status and start and end dates can also be seen at the bottom of the Group Management page. By using the “filters” all results can be displayed and downloaded into a cvs file. Click here to view a screenshot.
How do I delete my account?
If you want to permanently delete your account from DG-Learning.com, go to My Account menu -> ‘My Account’ -> ‘Account Settings’ -> ‘
Delete account
‘.
Attention! When deleting your account, all data will be deleted. This cannot be undone.
To which users can I send a (private) message?
A student added to a group can only send a private message to the group leader. The group leader can send a message against that to all group members, as long as he/she is a group leader of active (not expired) group. After the expiration date of the training, it is no longer possible to send messages to the trainees and the group leader.
Orders
Ordering Training with Bank Transfer
If payment is processed via bank transfer, you have 30 days to complete payment. Your account is created immediately after placing the order. You will receive an email containing the Proforma invoice. This invoice contains our bank information. Training will be added within 24 hours of receipt of payment or order approval by DG-Learning. You will then receive an email confirming that the order has been completed.
Is your question not listed here and have you looked at the info pages as well? Please feel free to contact us. Click here.
