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General Terms and Conditions

These General Terms and Conditions were last updated on 25 August 2026.

Article 1 – Identity and definitions

  1. DG-Learning is established at Jacob Roggeveenstraat 171, 2404 ZA Alphen aan den Rijn, the Netherlands, and is registered with the Dutch Chamber of Commerce under number 89314204.
  2. In these General Terms and Conditions, the following definitions apply:
    • customer: the business customer or organisation entering into an agreement with DG-Learning;
    • student: the person for whom a course and personal account are made available;
    • group leader: the person who manages a group, licences and students on behalf of the customer;
    • course: any online course, e-learning module, quiz, final test, examination course or reference material offered by DG-Learning;
    • licence: the right to make a course available to one student;
    • platform: the website, webshop, online learning environment and associated account and group functions of DG-Learning;
    • agreement: any agreement between DG-Learning and the customer concerning an order, course, licence or other service.

Article 2 – Applicability and agreement

  1. These General Terms and Conditions apply to every offer, order and agreement of DG-Learning and to the use of the platform.
  2. The General Terms and Conditions are made available electronically before or during the ordering process and can be saved and printed by the customer.
  3. By placing an order, the customer confirms that they have been able to review these General Terms and Conditions and agree to them.
  4. The customer’s own general terms and conditions do not apply unless DG-Learning has expressly accepted them in writing.
  5. Where a separate written agreement or quotation differs from these General Terms and Conditions, the following order of precedence applies:
    1. the separate written agreement or quotation;
    2. the product description relating to the order;
    3. these General Terms and Conditions.
  6. The agreement is concluded when DG-Learning confirms, approves or activates the order, or begins performing it.
  7. An automatically generated acknowledgement of receipt does not always mean that DG-Learning has definitively accepted the order.
  8. DG-Learning may refuse or cancel an order in the event of an obvious pricing or input error, incorrect customer information, payment problems, suspected misuse or failure to meet the business customer requirements.

Article 3 – Business customers only

  1. DG-Learning provides its courses, licences, products and services exclusively to business customers and organisations.
  2. By placing an order, the customer confirms that they:
    • are acting in the course of a profession or business or on behalf of an organisation;
    • are placing the order for business or professional purposes;
    • are authorised to enter into the agreement.
  3. The customer must provide complete and accurate business information, including, where applicable, the company or organisation name, business billing address, Chamber of Commerce number and VAT identification number.
  4. DG-Learning may verify the business information provided and request additional information.
  5. DG-Learning may refuse, suspend or cancel an order if business information is missing or incorrect, or if there are reasonable grounds to suspect that the order is not being placed for business purposes.
  6. If a customer falsely presents themselves as a business customer, the consequences will be at the customer’s expense and risk, insofar as permitted by law.
  7. If mandatory law determines that a customer must nevertheless be regarded as a consumer, the applicable statutory consumer rights will remain in force.

Article 4 – Prices and payment

  1. All prices shown on the website include VAT unless expressly stated otherwise.
  2. The price displayed when completing the order is binding.
  3. DG-Learning may change prices for future orders. A price change does not affect an order that has already been confirmed.
  4. All prices are subject to obvious printing, typing, calculation and system errors. DG-Learning is not required to provide a product at an obviously incorrect price.
  5. The available payment methods are displayed during the ordering process. Payments may be processed through Mollie.
  6. When paying by bank transfer, the customer will receive a pro forma invoice containing the payment details.
  7. A pro forma invoice does not constitute proof that payment has been received.
  8. When paying by bank transfer, the course, group and licences will generally be activated within 24 hours after receipt of payment or manual approval by DG-Learning.
  9. DG-Learning is not required to provide access before full payment has been received or the order has been approved.
  10. If a payment is refused, reversed, cancelled or not received in full, DG-Learning may suspend performance of the agreement and access to the platform.
  11. If the customer fails to pay within the agreed period, the customer will owe the statutory commercial interest and reasonable collection costs.

Article 5 – Delivery, accounts and group management

  1. For an individual order, the course is linked to the student’s account.
  2. For a group order, a new group is created or the order is linked to an existing group.
  3. If a group leader selects “Enrol me” during the ordering process, the group leader is also added to the group as a student and one licence is used for this purpose.
  4. If the group leader does not select “Enrol me”, the group leader will only receive access to the group management functions and not to the course itself.
  5. Each student account is personal. Login details and accounts may not be shared with others.
  6. The customer and group leader are responsible for providing correct names, email addresses and other enrolment information.
  7. A group leader may only enrol persons for whom the group leader or customer is authorised to act.
  8. The group leader may only use students’ personal data, progress, results and certificates for legitimate business purposes connected with the course and the relevant organisation.
  9. DG-Learning may correct incorrect account, order, course, group or licence information in the event of an input error or technical error.
  10. The customer must notify DG-Learning of missing or incorrect delivery as soon as possible.
  11. A limited delay in activating an order or sending an email does not automatically entitle the customer to cancellation, a refund or compensation.

Article 6 – Licences and access period

  1. Each licence is intended for one individual student.
  2. A licence is considered used once it has been linked to a student account and the course has been made available to that student.
  3. Licences must be assigned to a student no later than fifteen months after the date of purchase.
  4. Licences that have not been assigned after fifteen months will expire automatically.
  5. An expired licence can no longer be activated, assigned, transferred, extended, replaced or refunded.
  6. The expiry of unused licences does not affect licences assigned to a student before the end of the fifteen-month period.
  7. An assigned licence may not be transferred to another student without the permission of DG-Learning.
  8. Removing a student does not automatically entitle the customer to a new or replacement licence.
  9. The access period of a course is stated on the product page, in the order or in a separate agreement.
  10. The access period may differ per course, final test or reference material.
  11. The access period begins when the course is activated for the student, unless stated otherwise.
  12. If a single expiry date is set for a group, the remaining access period may differ per student.
  13. Failure to use or limited use of a course does not extend the access period.
  14. An extension is only valid if it has been confirmed by DG-Learning or is visible within the platform.
  15. Expired licences and expired course access do not entitle the customer to a refund, replacement or extension.

Article 7 – Courses, progress, tests and certificates

  1. DG-Learning prepares its courses and course materials with due care.
  2. The content is based on the regulations and information available at the time of preparation or update.
  3. Laws and regulations may change. The customer and student remain responsible for checking and applying the laws and regulations currently in force.
  4. The courses are intended for education, awareness and knowledge transfer. They do not replace company-specific legal advice, safety advice, work instructions or assessments unless expressly agreed in writing.
  5. The customer and employer remain responsible for:
    • determining which education an employee requires;
    • providing company-specific instructions;
    • compliance with applicable laws and regulations;
    • assessing whether a student is sufficiently competent to perform specific activities.
  6. The platform may automatically record course progress, quiz attempts, results and completion.
  7. A course or final test is considered completed once the conditions set within the course have been met.
  8. The minimum pass mark and permitted number of attempts may differ per course or final test.
  9. DG-Learning may check and correct progress, results, completion dates and certificates in the event of a technical error, incorrect registration, misuse or fraud.
  10. A certificate is issued in the student’s name and is personal.
  11. A certificate shows that the student has met the course and test requirements set within DG-Learning.
  12. A certificate is not a government licence, statutory professional qualification or guarantee that the student can perform every practical activity independently and correctly, unless expressly stated otherwise.
  13. The customer and student are responsible for checking the name and other information shown on the certificate.
  14. Failure to receive a reminder about the expiry of a course or certificate does not extend its validity or access period.
  15. DG-Learning does not guarantee that completing a course will result in passing an external examination or achieving a particular business result.

Article 8 – Use of the platform and intellectual property

  1. The platform and accounts may only be used for the purpose for which access has been granted.
  2. It is not permitted to:
    • share accounts or licences;
    • circumvent security measures;
    • extract data automatically without permission;
    • disrupt the operation of the platform;
    • access groups or data for which no authorisation has been granted;
    • use the personal data of other users for other purposes;
    • distribute malware or other harmful files.
  3. All intellectual property rights relating to the website, courses, texts, images, videos, documents, downloads, quizzes, test questions, answers, certificates, reports, software and other materials belong to DG-Learning or its licensors.
  4. The customer and student receive only a personal, limited, non-exclusive and non-transferable right of use for the applicable access period.
  5. Without prior written permission, it is not permitted to:
    • copy materials;
    • photograph or record materials;
    • publish materials;
    • modify or translate materials;
    • sell or rent materials;
    • share materials with third parties;
    • include materials in another course, database or system;
    • use materials to train artificial intelligence or other automated systems.
  6. Quiz questions, test questions and answers may not be copied, photographed, recorded or distributed.
  7. Certificates may not be altered, falsified or used by another person.
  8. In the event of misuse, DG-Learning may temporarily or permanently block access and invalidate results or certificates.

Article 9 – Availability and changes

  1. DG-Learning will make reasonable efforts to keep the platform secure, carefully maintained and available as much as possible.
  2. DG-Learning does not guarantee uninterrupted or completely error-free availability.
  3. The platform may be temporarily unavailable, in whole or in part, due to maintenance, updates, security measures, failures or circumstances affecting external service providers.
  4. Planned maintenance will be announced in advance where reasonably possible. Urgent maintenance may be carried out without prior notice.
  5. DG-Learning may change the design, navigation and technical operation of the platform and may update course materials.
  6. Minor changes that do not substantially alter the core of the agreed course or service do not entitle the customer to cancellation or a refund.
  7. In the event of a prolonged and substantial failure attributable to DG-Learning, DG-Learning must first be given a reasonable opportunity to resolve the problem.
  8. If a paid course can no longer be provided permanently, DG-Learning will attempt to offer a reasonable alternative solution.

Article 10 – Cancellation and refunds

  1. As DG-Learning only enters into agreements with business customers and organisations, the statutory right of withdrawal for consumers does not generally apply.
  2. An order is final once the agreement has been concluded.
  3. There is no automatic right to cancellation or a refund if:
    • an account, course or group has been created or activated;
    • a licence has been assigned;
    • course material has been opened or used;
    • a test has been taken;
    • a certificate has been generated;
    • DG-Learning has already begun performing the order.
  4. There is also no automatic right to a refund if the course is no longer required, a student does not start or complete the course, an employee leaves the organisation or a licence is not assigned in time.
  5. DG-Learning may voluntarily agree in writing to a cancellation, amendment, credit or partial refund. Conditions and reasonable administration costs may apply.
  6. A voluntary exception in one situation does not entitle the customer to the same exception in another situation.
  7. If DG-Learning is permanently unable to provide an agreed course and cannot offer a reasonable alternative, the customer may be entitled to a refund for the part that was not provided.
  8. If mandatory consumer law nevertheless applies, the statutory rights of the relevant consumer will be respected.

Article 11 – Suspension and termination

  1. DG-Learning may suspend performance or access if:
    • payment is outstanding;
    • incorrect information has been provided;
    • an account or licence is being shared;
    • there is suspected misuse, fraud or a security risk;
    • the customer or user fails to comply with other obligations under the agreement.
  2. DG-Learning may terminate the agreement or access if the customer or user seriously or repeatedly breaches these General Terms and Conditions.
  3. In the event of a serious breach, DG-Learning may take immediate action without prior warning.
  4. If suspension or termination results from a breach by the customer, group leader or student, there is no right to a refund.
  5. Payment obligations relating to products already provided or activated remain in force.
  6. Provisions concerning payment, intellectual property, liability, privacy and disputes remain applicable after termination.

Article 12 – Complaints and liability

  1. A complaint must be submitted to DG-Learning in writing as soon as possible after it has been discovered.
  2. Where possible, the customer must include the order number, the relevant course or group and a clear description of the issue.
  3. The customer must give DG-Learning a reasonable opportunity to investigate and resolve the issue.
  4. Where a solution is possible, DG-Learning may first restore or correct the access, data, course, licence, progress or certificate, or provide a reasonable alternative solution.
  5. A complaint does not suspend the payment obligation unless DG-Learning agrees to this in writing.
  6. DG-Learning is only liable for direct damage that is the immediate result of an attributable failure by DG-Learning.
  7. Liability for indirect damage is excluded. This includes consequential damage, loss of profit, loss of revenue, business interruption, reputational damage, lost savings, loss of data and third-party claims.
  8. DG-Learning is not liable for damage resulting from:
    • incorrect or incomplete information provided by the customer;
    • incorrect use or sharing of an account;
    • failure to follow instructions;
    • failure to complete a course or assign licences on time;
    • decisions made by the customer solely on the basis of course materials;
    • the customer’s equipment, software, internet connection or email settings;
    • services and systems of third parties over which DG-Learning has no reasonable control.
  9. DG-Learning’s total liability is limited to the amount paid by the customer to DG-Learning for the order to which the damage relates, excluding VAT.
  10. The limitations of liability do not apply in cases of intent or deliberate recklessness by the management of DG-Learning or where limitation is not permitted by law.
  11. The customer is liable for damage directly resulting from the unauthorised enrolment of students, unlawful use of personal data, distribution of course materials or other demonstrable misuse by the customer or persons for whom the customer is responsible.

Article 13 – Force majeure

  1. DG-Learning is not liable for delay or failure caused by circumstances beyond its reasonable control.
  2. These circumstances include failures affecting internet, hosting, email, cloud or payment providers, power failures, cyberattacks, DDoS attacks, fire, flooding, war, pandemics, government measures and labour disputes.
  3. During a force majeure event, DG-Learning’s obligations are suspended.
  4. DG-Learning will make reasonable efforts to limit the consequences and resume the services as soon as possible.
  5. If the force majeure event continues for more than sixty days, either party may terminate the unperformed part of the agreement in writing.
  6. Termination due to force majeure does not create a right to compensation.
  7. The customer remains required to pay for products and services that have already been correctly provided.

Article 14 – Privacy, amendments and disputes

  1. DG-Learning processes personal data in accordance with its privacy policy and applicable privacy legislation.
  2. The customer and group leader are responsible for lawfully collecting and providing students’ personal data and for informing students about their enrolment.
  3. DG-Learning may amend these General Terms and Conditions.
  4. The version available at the time the order was placed will generally apply to that order.
  5. A new version applies to future orders.
  6. If an important amendment affects an ongoing agreement, DG-Learning will inform the customer within a reasonable period.
  7. If any provision of these General Terms and Conditions is found to be invalid, the remaining provisions will remain in force.
  8. Dutch law applies to every agreement and to these General Terms and Conditions.
  9. The parties will first attempt to resolve a dispute through consultation.
  10. Disputes will be submitted to the competent court in the district of The Hague, unless mandatory law designates another court.
  11. In the event of any difference between a translation and the Dutch version, the Dutch version will prevail.

Contact details

DG-Learning
Jacob Roggeveenstraat 171
2404 ZA Alphen aan den Rijn
The Netherlands

Chamber of Commerce number: 89314204
VAT identification number: NL004716653B15

Telephone: +31 (0)6 54 95 56 70
Email: [email protected]
Website: www.dglearning.eu