FAQ

That depends on the employee’s tasks and the level of knowledge required. Basic and Recognition courses cover general awareness. If the work involves more detailed transport rules, documents, exemptions or tank transport, a full ADR, IMDG and/or IATA Awareness course may be more suitable. Use the Training Guide to compare levels and content.

Basic training focuses on recognising hazards and working safely. Recognition training adds more practical topics, such as packaging, labelling and receiving goods. The full Awareness course covers more detailed subjects and, depending on the selected course, specific ADR, IMDG or IATA requirements.

ADR concerns the carriage of dangerous goods by road. The IMDG Code applies to maritime transport, while the IATA Dangerous Goods Regulations cover air transport. The training required depends on the work carried out and the transport modes involved.

Many activities covered by ADR, the IMDG Code or IATA-DGR are subject to training requirements. The exact requirements depend on the role and applicable rules. An online course can support that training, but the employer remains responsible for assessing whether the complete training programme is appropriate.

Yes. The Basic and Recognition courses introduce the main concepts and build knowledge step by step. Employees responsible for specific transport requirements should first compare the subjects covered by the full course.

Full Awareness courses are available for different transport modes and selected combinations. Not every combination is sold as a separate product. Check the Training Shop for available options and use the Training Guide to identify the relevant subjects.

Yes. The website offers a demo and an explanation of the e-learning platform, including examples and screenshots. These give you an impression of the course structure and how the platform works.

No. The appropriate awareness training depends on each employee’s duties, mode of transport and responsibilities. Use the Training Guide to compare the subjects and levels for different roles.

The Training Guide helps you choose a suitable course based on the work involved and the knowledge needed. Whether a particular course meets all training obligations for your role depends on the applicable regulations and duties.

Choose a course in the Training Shop, select the licence type and number of licences, then complete checkout. Choose Individual if you will take the course yourself or Group if you want to enrol one or more other employees.

With Individual, the course is assigned to the account used to place the order. With Group, you purchase licences for employees and manage enrolments through Group Management. If you want to take part yourself, select the option to enrol yourself during checkout.

Yes. You can place a group order starting with one licence. There is no need to gather a minimum number of employees first.

Access is linked to the relevant account or group once the order or payment has been successfully processed or approved. For bank transfers, access is normally processed after payment is received or approved; the current ordering information indicates within 24 hours. Check your confirmation email and account.

Yes. For bank transfers, you receive a pro forma invoice with payment details. The current information allows 30 days to complete payment. Your account may already exist while course access is still awaiting payment confirmation.

Sign in to the account you used for checkout and open your order history. Also check the emails sent when your order was placed and processed. Contact DG-Learning if a document is missing.

For eligible Awareness courses with a base price of €119 per person, group discounts are: 0% for 1–9 licences, 5% for 10–19, 10% for 20–29, 20% for 30–49, 25% for 50–79 and 30% from 80 licences. The discount applies to the full number; a quotation is also possible from 100 licences. Always check the current price and any product-specific conditions in the Training Shop.

Yes. In Group Management, you can view the remaining licences for your group and, where supported, order additional licences. This lets you enrol more employees later.

Separate Dutch-language and English-language courses are available. Check the language stated on the product page and order the correct version. Purchasing one language version does not automatically provide access to the other.

You can create an account during checkout. If a group leader enrols you, you will receive login details or an invitation at the email address provided. Use the same email address as your enrolment.

Use the Sign in button at the top of the website. After signing in, you can access your courses, progress and certificates from your profile and the available course sections.

Use the password reset option on the sign-in page. Check your spam folder as well. If no email arrives, make sure you used the correct email address and contact support if necessary.

Student profiles are not public to general website visitors. You and DG-Learning administrators can access your information; authorised group leaders can view information related to their own group that is needed to manage enrolments and course results. Other group members do not automatically have access to all profile details.

Yes. Open your profile and use the edit options. Depending on your account, you can update your name, additional details and preferences. Make sure your name is correct before completing the final test so it can appear correctly on your certificate.

Open the account settings from your account menu and find the option to delete your account. Please note that permanent deletion may affect course records, orders and certificates and cannot simply be undone. Save any documents you need first.

Yes. You can pause your course and continue where you left off as long as your access remains active. Work through the chapters, examples and practice questions at a convenient time.

The standard access period for DG-Learning Awareness courses is 93 days. The start date depends on enrolment and the particular course. Check the expiry date shown for your course or ask your group leader. Other products may have different access periods.

Yes. The e-learning platform is designed for smartphones, tablets, laptops and desktop computers. A larger screen may be more comfortable for detailed quizzes or working with regulations.

Most Awareness courses are organised in a sequence. Depending on the course, you may need to complete earlier parts before the next section becomes available. This helps you build your knowledge step by step.

Sign in and open your course or profile. You can see which sections are complete and which remain. Your group leader can also monitor progress for their own group.

Once your access expires, you may no longer be able to continue the active course. Check your end date and complete the final test before access runs out. If you need more time, contact DG-Learning to discuss the options.

For eligible Awareness courses, reference access remains available for two years after completion under DG-Learning’s current setup. This is separate from the period in which you can actively take the course and final test. Check the terms for your specific product.

Practice questions help you check your understanding during the course. The final test completes the awareness training. For the relevant courses, a score of at least 70% is required for a certificate of participation.

For Awareness courses, you receive a personal certificate after completing the required parts and passing the final test with at least 70%. Exact conditions may vary by course.

For Awareness courses, you can retake the final test if you have not yet passed. This allows you to practise until you reach the required score while the course remains available. It does not guarantee a pass in the official CBR examination.

After completing the course, you can view and download your certificate as a PDF. Certificates you have earned are also available in your account under your courses and My Certificates, where you can save or print them.

For courses using certificate emails, the stored PDF is sent to the student’s email address. If you are enrolled through a group, the authorised group leader may also receive a copy. Check your spam folder if the message does not arrive.

Yes. If you were enrolled through a group, an authorised group leader can access your results and earned certificates for the group they manage. Other students do not automatically gain access to your certificate.

No. A certificate of participation from an Awareness course confirms successful completion of that online training. It is not an official CBR ADR Safety Adviser qualification. You must pass the official examination to obtain that qualification.

First, check the name in your profile. If the certificate has already been generated with incorrect details, contact DG-Learning and tell us which course is involved. We can review the correction options without unnecessarily affecting your course records.

Select a course in the Training Shop, choose Group as the licence type, enter the number of licences and a group name, and complete checkout. Once processed, the group appears in Group Management, where you can enrol employees.

Open Group Management, select the appropriate group and use the option to enrol a new student. Enter the requested details carefully. The employee will then receive the usual account and course instructions.

Not if you only manage the group. If you also want to take the course and earn a certificate, you need to be enrolled as a student and use a licence.

In Group Management, you can view students, course status, progress and available quiz results for groups you are authorised to manage. Use the filters and, where offered, export the results to track training across your organisation.

This is possible where your order and group setup support it. You can then select the relevant group in Group Management. If you need an additional group but the option is not available, contact us.

Students do not receive general management access to the personal data of other group members. Enrolment management, results and certificates are intended for the student concerned, authorised group leaders and DG-Learning administrators. The visibility of individual profile fields depends on their settings.

Yes. Group Management provides an edit option for users authorised to change the group name. You do not need to buy the course again to make this change.

Available actions depend on your group permissions, course status and remaining licences. Make changes carefully, as they can affect existing results, enrolments and access. Ask for support before deleting information if you are unsure.

For courses with certificate emails enabled, the group leader may receive a copy of an earned certificate. Results and certificates for the group they manage can also be found using the authorised group management functions.

Yes. Group leaders can view the available expiry dates in Group Management, including the expiry date for each student. This makes it easier to remind participants to complete their course in time.

This course is for candidates preparing for the official CBR ADR Safety Adviser examination, including initial qualification and renewal. You practise questions that require you to locate, understand and apply ADR provisions.

No. DG-Learning provides an independent online preparation course with practice questions and explanations. You sit the official examination separately with the CBR. Taking this preparation course does not replace the examination requirements.

Yes. The practice questions focus on finding and applying relevant ADR provisions. Where possible, the explanations also refer to the relevant provisions so you can see the basis for the answer.

For practice questions in the exam preparation course, you can use the Ask a question option to request support. Explain where you are stuck and what clarification you need so the ADR specialist can respond to the right issue.

No. The preparation course helps you practise, but the result of the official CBR examination depends on your knowledge, preparation and performance on the day. Passing an online practice test is not a CBR examination result.

Check that you are signed in using the email address associated with your enrolment or order. Confirm that the order has been processed and that you are using the appropriate language view. A group leader who only manages a group is not automatically enrolled as a student. Contact us if the course is still missing.

Refresh the page and, if necessary, try an up-to-date browser. Check your internet connection and that your course access is active. If the issue continues, send DG-Learning the course name, the section involved and a short description. A screenshot may help.

Check your spam or junk folder and the email address entered during checkout or enrolment. Ask your group leader to check the enrolment or contact DG-Learning. Do not place a second order immediately.

The platform guide explains ordering, your profile, group management, quiz results, progress and certificates, including screenshots. It is useful if you are new to the platform.

If your question is not answered here, use the contact page. When signed in, you may also be able to send DG-Learning a private message. For course-related questions, include the course or order involved.

Include the course name, what you were trying to do and any error message. For an order-related question, include the order number. A screenshot without passwords or confidential information can help us investigate.